PollyPet

PollyPet Support

Hi there! How can we help?

PollyPet is an iOS app that transforms photos of your pets into fun, creative new images. If something isn't working the way you expect, we're here to help.

Contact support

Email our support team and we'll get back to you as soon as we can.

To help us respond quickly, please include:

  • A short description of the issue and when it started
  • Your iPhone or iPad model and iOS version
  • The PollyPet app version (if you know it)
  • Screenshots, if they help explain the problem

Common issues

A few quick things to try before reaching out.

Generated images

  • Results depend on the photo you start with. Clear, well-lit photos where your pet is easy to see usually work best.
  • If a result isn't what you hoped for, try a different photo of your pet.
  • If an image fails to generate or appears blank, check your internet connection and try again.

Credits & purchases

  • In-app purchases are processed by Apple through the App Store.
  • If a purchase doesn't appear right away, make sure you're signed in with the same Apple ID used to buy it, then reopen the app.
  • For billing or refund requests, please use Apple's Report a Problem page.
  • Still stuck? Contact us with the date of the purchase and we'll take a look.

Technical problems

  • Make sure you have the latest version of PollyPet from the App Store.
  • Check that your device is connected to the internet.
  • Fully close the app and open it again, or restart your device.
  • If PollyPet can't access your photos, review its Photos permission in the iOS Settings app.